Hello!

Getting your parcel of Filofax goodies delivered straight to your door is our main priority. We have a number of different couriers and options to make sure that your order gets to you in time for your daily journaling, to-dos and gift giving.

You will receive a dispatch email, which will include your chosen delivery method, address information, and a full list of items shipped within your order. Please keep this dispatch email safe as it will need to be referenced if you would like to return anything.

Once you receive your order, we really hope you enjoy using our products to plan a life you love and look forward to shopping with you again soon

The Filofax Team


Our Shipping Methods & Costs

First Class Mail

3 to 10 business days
*Please note service to Alaska and Hawaii may take longer, please consider UPS Ground Service

For Design Your Own Refills and Clipbooks, please allow an additional 7 working days on top of estimated delivery times.

UPS Sure Post

2 to 8 business days
*Please note service to Alaska and Hawaii may take longer, please consider UPS Ground Service

For Design Your Own Refills and Clipbooks, please allow an additional 7 working days on top of estimated delivery times.

UPS Ground

3 to 5 business days

For Design Your Own Refills and Clipbooks, please allow an additional 7 working days on top of estimated delivery times.

2nd business day

All UPS 1 Day and UPS 2 Day service orders that are received by 6:30 am EST (Monday through Friday) are shipped that day. All UPS 1 Day and UPS 2 Day service orders received after 6:30 am are shipped on the following business day.

For Design Your Own Refills and Clipbooks, please allow an additional 7 working days on top of estimated delivery times.

UPS 1 Day

Please note that UPS 1 Day service is not available for the Holidays.

Next business day

All UPS 1 Day and UPS 2 Day service orders that are received by 6:30 am EST (Monday through Friday) are shipped that day. All UPS 1 Day and UPS 2 Day service orders received after 6:30 am are shipped on the following business day.

For Design Your Own Refills and Clipbooks, please allow an additional 7 working days on top of estimated delivery times.

Personalized and Design Your Own Refill Orders

- Please allow an additional 7 working days on top of estimated delivery times

- Next Day Delivery applicable from date of dispatch only

- Please note, personalized orders are non-returnable unless faulty and are subject to our Terms & Conditions


Please note that UPS 1 Day service is currently not available.

All UPS 1 Day and UPS 2 Day service orders that are received by 6:30 am EST (Monday through Friday) are shipped that day. All UPS 1 Day and UPS 2 Day service orders received after 6:30 am are shipped on the following business day.

For Canadian orders, please select the Canadian flag at the top of the page to go to the ca.filofax.com website.

For International shipments, please select the UK flag at the top of the page to go to the filofax.com website.

The delivery cost for your order will be clearly displayed when you enter your address details in the checkout process. Our minimum delivery charges for products ordered from this website are as follows:

Shipping Rates

  Order Value Shipping Charge
1st Class Mail - USA / Puerto Rico $0 - $14.99
$15 - $19.99
$3.95
$4.95
UPS SUREPOST - USA / Puerto Rico $55 - Over
$0 - $54.99
$0.00
$6.99
UPS Ground - USA / Puerto Rico $0 - $99.99 $9.99
UPS 1 DAY - USA / Puerto Rico $0 - $99.99
$100 - Over
$40.00
$45.00
UPS 2 Day - USA / Puerto Rico $0 - $99.99
$100 - Over
$30.00
$40.00


Still have a delivery query?
Email us at filofaxusa@rediform.com (Monday to Friday, 9 am to 4 pm CST).