The organiser is no longer available. However, we do have a selection of refills that can be purchased on us.filofax.com

This service has been discontinued.

The first two digits of our diary codes represent the year. Therefore, the code will change yearly.

The Original collection is made in the UK.

Norfolk, Finsbury, Lockwood, Malden, Holborn, Nappa, The Original, Classic Croc, Heritage, Chester and Classic Stich Soft are made with real leather.

All of our organizers come with a ‘Week on two pages’ diary refill, with the exception of Pocket Slim and Personal Slim which come with a Week on one page diary, as a standard fill. If you require any other diary layout, this will need to be purchased as a separate item.

Yes, our diaries are produced with fountain pen friendly paper.

For this particular diary, Filofax is given guidance of information from the Church of England. When St David’s Day falls on a Sunday and coincides with the second Sunday of Lent it will be omitted. This will occur again in this diary in: 2026, 2028, 2037, 2043, 2048, 2054, 2065 and 2071. All of our other diaries do print St David’s day as they are not governed by the Church of England guidance.

Yes, all of our Filofax organizer refills will fit the appropriate size Clipbook.

Yes, all of our Clipbook refills will fit the appropriate size organizer, as these all have a ring mechanism.

No, the Filofax Notebook has a spiral binding and our organizers have a ring mechanism. Therefore, these are completely different concepts.

Yes, The Original Folio is compatible with most notebooks from other brands in the corresponding size.

After carefully reviewing the Organiser registration, and the responses that we received, Filofax has taken the decision to no longer offer this service.

Please check our Size Guide >

We recommend that you avoid exposing your leather organizer to any harsh elements such as moisture, bright lights or direct heat. If your leather organizer gets dirty or soiled we suggest that you wipe the area with a damp cloth. Smooth leather will need to be cleaned with good quality neutral leather cleaner. If your suede organizer cover or interior needs to be cleaned, ensure you use a dirt resistant finish and a dry brush. Fabric covers and any metal features can be buffed and cleaned with a dry cloth.

Your order can only be cancelled up to the time it is processed by our warehouse. After this time, your order would need to be returned once delivered following the returns instructions. We will then be able to process a full refund.

Unfortunately we cannot change your order once it is placed. If your order has not been processed by our warehouse, we can cancel and refund your order, allowing you to place a new order for the correct item(s).

If you order is missing, please refer to the order shipment email you have received which will state how the order has been despatched.

For orders sent via courier please log on to your account for tracking details.
For orders sent by standard delivery please email customer service at support@filofaxlettsblueline.com. Please note, US Standard delivery can take up to 10 working days to be delivered.

If your order is damaged or faulty, please notify us within 7 days of despatch. Please follow the returns instructions and clearly mark on the delivery note that your order is damaged/faulty, and whether a replacement or refund is required.

If your order has arrived incomplete, please contact support@filofaxlettsblueline.com who will be able to assist you further.

Free Shipping orders over $55.00 will normally be sent by UPS Sure Post service and may take up to 8 working days to be delivered. Please note service to Alaska and Hawaii may take longer. In Canada, free shipping orders over $55.00 will be sent via UPS Standard.

Items over specified threshold will be sent by courier and can be tracked in your account if this is the case. Please refer to your order shipment email to see how your order has been despatched.

Orders sent by Standard Mail may take up to 10 workings days to be delivered. Please note service to Alaska and Hawaii may take longer.

After this time to track your delivery, please contact customer service at: support@filofaxlettsblueline.com

Orders sent by UPS 1 Day shipment can be tracked by using the tracking number on your paperwork at www.ups.com. If you need any assistance, please contact customer service at support@filofaxlettsblueline.comPlease note that all UPS 1 Day and UPS 2 Day service orders received after 6:30 am are shipped on the following business day.

We regret that exchanges can only be made for faulty products. Please contact support@filofaxlettsblueline.com within 7 days of despatch if your item(s) are faulty.

If you have ordered the incorrect item, please return this for refund and place a new order for the correct product.

At Filofax we pride ourselves on making your shopping experience as easy as possible. We have therefore made our returns policy very simple. If you are unhappy with any item you have purchased from Filofax, simply return it to us in its original condition and packaging within 28 days of despatch and we will issue a refund for the price of the item. This does not affect your statutory rights.

For all Damaged/Faulty products please notify us within 7 days of despatch.

We recommend that you obtain proof of posting. We will refund you by the original payment method used, i.e. by Credit/Debit card. PayPal transactions will be refunded to your PayPal account. Please allow 10-14 working days for the refund to appear on your account.

More information on our returns policy can be found here on our Returns page.

On satisfactory completion of the returns policy a refund has be processed by our team, we will refund you by the original payment method used, i.e. by Credit/Debit card. PayPal transactions will be refunded to your PayPal account. Please allow 14 working days for the refund to appear on your account. If you have not received your refund within this time please contact our customer services team store.us@filofax.com

It is the customer’s responsibility to ensure the correct text is entered and the correct personalization options are selected on the products page. We will print your products exactly as written, including upper and lower case text and any punctuation marks. We cannot accept responsibility for misspellings once you have placed your order. Please note we are not able to include emojis. We reserve the right to refuse personalisation on orders which:

• Contain offensive or threatening messages including those containing obscene or offensive language, or any kind of discrimination against race, nationality, gender, disability, religion, sexual orientation, age etc.
• Infringes anyone's copyright or trademark
• Includes any text containing personally identifying information, other than a name, such as address/phone number/email address without written consent of that person in question first.
• Gives the impression that it expresses an opinion or message that has been endorsed or approved by Filofax
• Contravenes any applicable law or promotes any unlawful act

If you have further questions regarding our personalization service please contact our Customer Service team at store.us@filofax.com. ‌