The organiser is no longer available. However, we do have a selection of refills that can be purchased on us.filofax.com

This service has been discontinued.

The first two digits of our diary codes represent the year. Therefore, the code will change yearly.

The Original collection is made in the UK.

Norfolk, Finsbury, Lockwood, Malden, Holborn, Nappa, The Original, Classic Croc, Heritage, Chester and Classic Stich Soft are made with real leather.

All of our organizers come with a ‘Week on two pages’ diary refill, with the exception of Pocket Slim and Personal Slim which come with a Week on one page diary, as a standard fill. If you require any other diary layout, this will need to be purchased as a separate item.

Yes, our diaries are produced with fountain pen friendly paper.

For this particular diary, Filofax is given guidance of information from the Church of England. When St David’s Day falls on a Sunday and coincides with the second Sunday of Lent it will be omitted. This will occur again in this diary in: 2026, 2028, 2037, 2043, 2048, 2054, 2065 and 2071. All of our other diaries do print St David’s day as they are not governed by the Church of England guidance.

Yes, all of our Filofax organizer refills will fit the appropriate size Clipbook.

Yes, all of our Clipbook refills will fit the appropriate size organizer, as these all have a ring mechanism.

No, the Filofax Notebook has a spiral binding and our organizers have a ring mechanism. Therefore, these are completely different concepts.

Yes, The Original Folio is compatible with most notebooks from other brands in the corresponding size.

After carefully reviewing the Organiser registration, and the responses that we received, Filofax has taken the decision to no longer offer this service.

Please check our Size Guide >

We recommend that you avoid exposing your leather organizer to any harsh elements such as moisture, bright lights or direct heat. If your leather organizer gets dirty or soiled we suggest that you wipe the area with a damp cloth. Smooth leather will need to be cleaned with good quality neutral leather cleaner. If your suede organizer cover or interior needs to be cleaned, ensure you use a dirt resistant finish and a dry brush. Fabric covers and any metal features can be buffed and cleaned with a dry cloth.

Your order can only be cancelled up to the time it is processed by our warehouse. After this time, your order would need to be returned once delivered following the returns instructions. We will then be able to process a refund for the product returned.

Unfortunately we cannot change your order once it is placed. You will need to initiate a return, and then place a new order for the correct item(s).

If you order is missing, please refer to the order shipment email you have received which will state how the order has been despatched.

For orders sent via courier please log on to your account for tracking details.
For orders sent by standard delivery please email customer service at store.us@filofax.com. Please note, US Standard delivery can take up to 10 working days to be delivered.

If your order is damaged or faulty, please notify us within 7 days of despatch. Please follow the returns instructions and clearly mark on the delivery note that your order is damaged/faulty, and whether a replacement or refund is required.

If your order has arrived incomplete, please contact store.us@filofax.com who will be able to assist you further.

Orders sent by Standard Mail may take up to 10 workings days to be delivered. Please note service to Alaska and Hawaii may take longer.

After this time to track your delivery, please contact customer service at: store.us@filofax.com

Orders sent by UPS 1 Day shipment can be tracked by using the tracking number on your paperwork at www.ups.com. If you need any assistance, please contact customer service at store.us@filofax.com Please note that all UPS 1 Day and UPS 2 Day service orders received after 6:30 am are shipped on the following business day.

We regret that exchanges can only be made for faulty products. Please contact store.us@filofax.com within 7 days of despatch if your item(s) are faulty.

If you have ordered the incorrect item, please return this for refund and place a new order for the correct product.

RETURNS POLICY
If you are not fully satisfied with your purchase, we are happy to assist with your return. Please review the guidelines below to ensure your return is processed promptly.

Key Return Information (Please Read Carefully)

• Return shipping costs are the customer’s responsibility for all returns that are not due to a defect or error on our part.
• You must include your order number and name inside the return package.
• Returns must be sent within 28 days of ordering. 
• Items must be returned in their original condition.

How to Return an Item

• Ensure the item is in its original condition.
• Clearly include your name and order reference number inside the parcel. 
• Package the item securely to avoid damage in transit. 
• Send the parcel to the address below.
  

Return Address:

FILOFAX – Internet Returns
c/o Rediform Inc.
1441 S. Belt Line Road – Suite 200
Coppell, TX 75019

Return Shipping

• Return shipping costs are the responsibility of the customer, including when an item was ordered in error. 
• We recommend obtaining and retaining proof of postage until your return has been processed.
  
  Refunds
• Once your return is received and inspected, a refund will be issued to your original payment method
• Please allow up to 14 days for the refund to appear in your account 
• If your refund has not been received after this time, please contact store.us@filofax.com

Exchanges and Incorrect Orders

• Exchanges are only offered for faulty items
• If you ordered an incorrect item, please return it in accordance with this policy (return shipping costs apply) and place a new order 

Faulty Items

• If you receive a faulty item, please contact us within 7 days of receipt at store.us@filofax.com so we can assist you. Including photos is recommended to avoid delays investigating the issue. 

Important Information

• Online purchases cannot be returned to retail stores
• Personalized and “Design Your Own” items are non-returnable, unless faulty. Please see our FAQ section for these products.  
  
  More information on our returns policy can be found here on our Returns page.

Refunds

• Once your return is received and inspected, a refund will be issued to your original payment method.
• Please allow up to 14 days for the refund to appear in your account.
• If your refund has not been received after this time, please contact store.us@filofax.com.

It is the customer’s responsibility to ensure the correct text is entered and the correct personalization options are selected on the products page. We will print your products exactly as written, including upper and lower case text and any punctuation marks. We cannot accept responsibility for misspellings once you have placed your order. Please note we are not able to include emojis. We reserve the right to refuse personalization on orders which:

• Contain offensive or threatening messages including those containing obscene or offensive language, or any kind of discrimination against race, nationality, gender, disability, religion, sexual orientation, age etc.
• Infringes anyone's copyright or trademark
• Includes any text containing personally identifying information, other than a name, such as address/phone number/email address without written consent of that person in question first.
• Gives the impression that it expresses an opinion or message that has been endorsed or approved by Filofax
• Contravenes any applicable law or promotes any unlawful act

If you have further questions regarding our personalization service please contact our Customer Service team at store.us@filofax.com. ‌

Welcome to Filofax Club!

Join Filofax Club and earn points with every purchase and by completing fun missions (taking part in challenges, sharing photos or videos, and leaving reviews) to unlock exclusive rewards. 🎉

How to Join 📝

Go to the "My Account" section to create your account and enrol in the program. If you already have an account, simply log in to get started.

Earn Points with Every Purchase ✨

For every pound spent, you’ll earn 5 points, which will be added to your balance within 30 days from expedition. These points can be redeemed for rewards.

Complete Missions to Earn Bonus Points ⭐️

Earn extra points by completing missions!
• Follow us on Instagram to earn 35 points ✅
• Leave a product review and receive 150 points ✅
• Publish an Instagram story and get 200 points ✅

Please note that some missions require verification and may take a little time to validate.

Refer Friends and Save 💞

Invite your friends to discover our products! Give them $10 off their first order and receive $10 off in return. Enter their email in the referral section of your account so they receive their unique code. Please note: this offer applies only if your friend has never placed an order with us before! Offer valid on orders of $30 or more)

Redeem Your Points for Rewards 🎁

Exchange your accumulated points for exclusive rewards such as promo codes, discounts, or free products. Select your reward on the loyalty page and use the code at checkout.

Access the VIP Club 👑

Our VIP programme rewards you even more based on your purchases. Climb the tiers and unlock special rewards at each level to use on future orders.
🥉 VIP Bronze: $200
🥈 VIP Silver: $400
🥇 VIP Gold: $600

Join us today by creating your account!

If you already have an account, simply log in to activate your participation in the loyalty program. You can log in here.

You can view your points balance in the "My Account" section or directly on the Filofax Club loyalty page.

You can earn points through purchases and missions.

No. Points cannot be transferred, sold, or combined with another account.

Points do not have an expiry date.

Points can only be redeemed for rewards.

Every pound spent on our products earns you 5 points, which are added to your account within a maximum of 30 days after your purchase.

You can boost your points by completing missions such as following us on Instagram, leaving a Google review, or sharing a photo with us. Discover all available missions here.

Some missions that require verification may take a little longer to credit. Thank you for your patience.

We’ll notify you as soon as a new mission becomes available!

When you enter your friends’ emails in your account’s referral section, they’ll receive $10 off their first order - and you’ll get $10 off too.
Referrals are valid only if the referred person has never placed an order before and for orders with a minimum value of $30.

Your referral code is valid for 60 days.

Their referral code is valid for 60 days.

You can redeem your points for rewards by selecting your chosen option on the Filofax Club loyalty page and using the corresponding code at checkout.

Only referral reward codes can be combined with other promotional offers.

The expiry date for each reward is specified individually.

The VIP Club rewards your purchases by allowing you to move up through the tiers and unlock exclusive rewards at each level.

Details of the rewards available at each tier can be found on the Filofax Club loyalty page.

We’ll notify you as soon as you’ve been promoted to the next tier!